Returns, Refunds & Replacement Policy
Because OOMI products are feeding and teething products used by babies and young children, hygiene and safety considerations apply.
Our Promise
If a product arrives damaged, defective, or incorrect, we will work quickly to make it right.
Return Eligibility
Returns are accepted only where:
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Product received is damaged
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Product received is defective
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Wrong item is delivered
Claims must be submitted within 48 hours of delivery along with photographs.
Non-Returnable Products
For hygiene and child safety reasons, the following are not eligible for return:
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Opened feeding products
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Opened teethers
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Used products
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Products without original packaging
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Products damaged due to misuse
This policy complies with permitted exclusions under Indian consumer protection laws for hygiene-sensitive goods.
Replacement Requests
Eligible products may be replaced at no additional charge after verification.
OOMI reserves the right to request photographs or additional information before approving a replacement.
Refunds
Refunds may be issued where:
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A replacement cannot be provided
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An order is cancelled by OOMI
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A verified defective item cannot be replaced
Approved refunds are processed within 5–10 business days to the original payment method. Bank processing times may vary.
Cancellation by Customer
Orders may be cancelled before dispatch.
Once an order has been dispatched, cancellation may not be possible.